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Many organizations begin the hiring process with a telephone interview. Do not underestimate the
importance of this step, as this interview will likely determine whether or not you move forward in the
interview process.
Make sure you have a clear reception. Never disrupt a phone interview to take another call. Ensure the outgoing message on your voicemail is professional in the event you miss the call.
Eliminate all background noise and possible interruptions. Be sure the environment you are in is conducive for focusing on the telephone interview.
Reference your resources. This is where your initial preparation with come into play. Have a copy of your resume, prepared questions, and any specific notations in front of you. If possible, have the company’s site and the interviewer’s profile available on your computer for quick reference during the call. Otherwise, refer to any company literature you have gathered
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Take your energy and enthusiasm up a notch. On the telephone, the interviewer cannot see your non-verbal communication. Speak clearly and enunciate. Build rapport and ask questions. Stand up or move around to help keep your energy level up. Create a virtual reality by imagining yourself sitting face to face with the interviewer. Always sell the positive, not the negative.
Close the interview by thanking the interviewer for his/her time. Let the interviewer know that the conversation was informative, and reiterate your interest in the opportunity. Ask about next steps in the process.
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